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2. Customer service training - Wikipedia

   en.wikipedia.org/wiki/Customer_service_training

   Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

3. Fish! Philosophy - Wikipedia

   en.wikipedia.org/wiki/Fish!_Philosophy

   Rochester Ford Toyota in Rochester, MN, known for tough negotiating, shifted to a fixed price and an emphasis on making the customer's day. New car sales doubled and it recorded a 30% rise in customer satisfaction. In April 2000, the Ford Motor Company decided to incorporate the Fish Philosophy in their training programs.

4. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

5. ISO 9000 - Wikipedia

   en.wikipedia.org/wiki/ISO_9000

   The seven quality management principles QMP 1: Customer focus: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. QMP 2: Leadership: Leaders establish unity of purpose and direction of the organization.

6. Operational excellence - Wikipedia

   en.wikipedia.org/wiki/Operational_excellence

   The core components principles of Juran’s model for operational excellence are as follows: 1. Grasp Juran's guiding principles that lay the foundation for excellence. 2. Move your culture from thinking about quality as a product attribute (little q) to quality as a great customer experience (Big Q). 3.

7. Lean Six Sigma - Wikipedia

   en.wikipedia.org/wiki/Lean_Six_Sigma

   The five phases used in Lean Six Sigma aim to identify the root cause of inefficiencies and work with any process, product, or service that has a large amount of data or measurable characteristics available. The different levels of certifications are divided into belt colors.